For the most part Etsy has been really awesome! Their fees are minimal, and they have a lot of great resources for making a successful shop.
The only big issue we've ever had was with a scammer- but it wasn't really Etsy's issue. Basically, 6 months after the transaction was completed this person filed a chargeback with their credit card company, claiming that the mask never arrived even though the tracking info said it did. But that was really more of a paypal thing than an Etsy thing. Paypal eventually covered the chargeback so we got our money, but the credit card company ruled in the favor of the scammer, so they pretty much got a free mask.
Apparently that sort of thing has been on the rise in Etsy, but there are ways to avoid it. I really should have payed more attention to the fact that this user didn't have ANY feedback, hadn't made ANY purchases, and made their account minutes before the mask was bought. Now if someone buys a mask with that kind of a suspicious account, we always try to contact them first, before sending anything. Usually they're decent people, and we haven't been scammed since. Also we now update our tracking information through Etsy AND paypal to avoid this kind of thing in the future.
Haha sorry for the wall of text! Long story short, Etsy is for the most part a really great site. Most of our sales come through etsy as opposed to our FB page or vending at festivals.
No - thanks for the long reply. It's appreciated. I've been thinking of opening an account, but heard about this kind of problem. Some of the complaints say Etsy isn't very responsive to the sellers when they get scammed. I'd like to avoid as many problems as possible. I imagine return receipts work too.
What worries me also is that there seem to be a number of mask resellers there now. I spend a lot of time and money cutting and stretching fabric, picking out and/or making accessories, designing and gluing. Having to complete with sellers who look like they've bought painted paper mache masks from a mardi gras outlet and put on a few rhinestones to call it "handmade" is irksome.
Oh my gosh, the resellers are completely infuriating! We too spend a great deal of time and energy in hand crafting our masks, and then to see someone just add a couple feathers or repaint something that was 95% someone else's work... grrr! I've reported a few shops and after a few months they were taken down. It's hard to really catch everything though. Etsy staff/admin definitely take their sweet time when an issue arises. I'd like to think that most customers out there are smart enough to tell the difference in quality, but I guess there's only so much you can do.
We've also had some psycho nasty custom orders. Some people will wait 'till after a price quote and down payment to mention that they want a slew of other things. One particularly picky lady recently left us blank neutral feedback... guess it's better than a negative.
Still, even with all that, my experience has been pretty positive. I've been selling there for about 2.5 years and those incidents were just two irksome ones out of a flood of great experiences.